Frequently asked
questions.

We handle commercial and consumer receivables for lenders, NBFCs, financial institutions and businesses — including secured and unsecured portfolios, early-stage delinquency and aged books. We review the portfolio first and tell you honestly what is realistically recoverable before any engagement begins.

Every engagement follows applicable recovery law, RBI guidance on outsourcing and fair practices, and your own internal standards. Contact attempts are logged, agents are trained and monitored, and call recordings and audit trails are available to you on request.

Most recovery engagements are contingency-based, so our fee is a percentage of what we actually recover. Consulting, documentation and call centre work can be scoped on a fixed or retainer basis. We confirm the commercial terms in writing before work starts.

For a standard portfolio we can usually begin within five to ten working days of signing, once data transfer and the compliance checklist are complete. Larger or multi-location mandates take longer to staff properly, and we will tell you the realistic date up front.

Respectfully, and within the law. We do not use intimidation, misrepresentation or contact outside permitted hours. A recovery approach that damages your reputation is not a saving, so we hold this line even where it slows a file down.

Portfolio and debtor data is processed only for the recovery mandate you engage us for, under a written agreement with confidentiality and security obligations. It is retained only as long as the engagement and applicable law require, then securely deleted or returned.

Our field, legal and call centre operations are built around Indian jurisdictions and regulation. We support cross-border clients whose receivables sit with Indian debtors, and will say so plainly when a matter falls outside where we can act effectively.