Confidential Data Handling
Client, customer and matter information is handled under written confidentiality obligations.
Governance
Governance, Compliance & Confidentiality.
Client, customer and matter information passes through our hands. How it is handled is defined, controlled and evidenced.
Controlled Information Access
Access is granted on a need-to-know basis and withdrawn when it is no longer needed.
Documented Case Workflows
Each stage of a matter follows a defined, recorded workflow rather than individual practice.
Case-Level Audit Trail
Actions taken on a matter are attributable, so its history can be reconstructed.
Defined Escalation
Issues have a route upward with named responsibility, agreed before matters are allocated.
Timely Reporting
Status reaches the client on an agreed cycle rather than on request.
Client-Specific Controls
Where a client's own standards are stricter, those standards govern the engagement.
Compliance is embedded into the way matters are managed from allocation through closure.
Due diligence
Questions about our
controls?
We are happy to walk your risk, compliance or legal team through how matters are handled.